Aussie Bonds Australia Pty Ltd (‘ABAPL’) (ABN 52 127 577 440) is committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth).
This Privacy Statement describes our current policies and practices concerning the collection, use and management and protection of personal information about individuals.
The general Insurance Privacy Code
The Privacy Act provides for industry groups to operate their own privacy code, tailored to the needs and features of the industry. The General Insurance Privacy Code (“the Code”) was compiled by the Insurance Council of Australia and has been approved by the Federal Privacy Commissioner.
The Code ensures that all the principles under the Privacy Act 1988 (Cth) are incorporated into the business practice of its signatories. The Code also provides consumers with additional protection through complaints handling mechanisms, industry monitoring processes and consumer education.
Generally, we collect both personal and sensitive information. Please see below for a description of the information we may gather.
Insurers may pass on personal and sensitive information to their reinsurers or other persons, e.g. loss adjusters, medical advisers, claim consultants, lawyers and other advisers. Some of these companies may be located outside Australia. We may also disclose your personal and sensitive information to a premium funder if premium funding is to be arranged on your behalf.
We also use your personal information to send you requested product information and related material and to enable us to manage your ongoing insurance requirements, e.g. renewals, and our relationship with you and your agent.
We may occasionally notify you, unless you notify us otherwise, about new services, special offers, events or articles we think will be of interest to you. We may send regular updates by email or by post on insurance matters. If you would rather not receive this information, you must notify us in writing.
We may use your personal information internally to help us improve our services and help resolve any problems.
Personal Information is information by which an individual can be identified such as your name, contact details, date of birth, insurance history or financial details.
Sensitive Information is a particular kind of personal information which includes information about an individual’s health, racial or ethnic origin, membership of political, professional or trade organisations, criminal record, sexual practices, political opinions or philosophical or religious beliefs. We will only collect this information if we have express consent.
What if you don’t provide some relevant information to us?
We can only fully advise you of your insurance needs if we have all relevant personal and/or sensitive information. Insurance laws also require you to provide your insurers (and their agents) with all the information they need in order to be able to decide whether to insure you and on what terms.
How do we hold and protect your information?
We hold the information we collect from you in a safe record storage system. We ensure that your information is safe by enforcing strict security arrangements.
Will we disclose the information we collect to anyone?
We limit the use and disclosure of any personal information provided by us to them to the specific purposes for which we supplied it. We may transfer your personal information overseas where it is necessary to provide our service or product. As the agent for some overseas insurers, such as Lloyd’s, that information will be transferred overseas.
We do not sell, trade, or rent your personal or sensitive information to others for monetary or financial gain.
We may need to provide your personal and sensitive information to contractors who supply services to us, e.g. to handle mailings on our behalf or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they only use and protect your information in the same way that we do.
We may also disclose your personal and sensitive information to other persons such as our lawyers, consultants, other insurance intermediaries, employees and officers in any of our related companies who may provide services to us to manage your insurance requirements and claims.
We may provide your information to others if we are required to do so by law or under some unusual circumstance which the Privacy Act 1988 (Cth) permits. We will take reasonable steps to ensure the information we collect about you is accurate, complete and up-to-date.
By asking us to arrange or assist with your insurance needs, even if requested via a person or acting on your behalf, you will be taken to have consented to the collection and use of your personal and sensitive information provided to us for the purposes described above.
How can you check, update or change the information we are holding?
On receipt of your written request and provided we are able to ascertain the information we may hold, we will provide to you a copy of the personal information. We will also correct, amend or delete any personal information that we agree is inaccurate.
We will take all reasonable steps to keep your information confidential and secure and protect it from unauthorised access, modification and disclosure or misuse or loss. We may store your information electronically or in paper form.
If you wish to access or correct your personal information, please write to The Privacy Officer at the address below.
If we deny you access we will provide you with a reason and, depending on the circumstances of the denial, we may provide sufficient access to information through mutually agreeable intermediaries to meet the needs of both parties. If you request access to your personal information, you may be charged a fee for costs incurred such as photocopying, administration and postage. You may also request that we provide you with further information on how we collect, hold, use and disclose personal information at ABAPL.
Information about other individuals
If you provide us with personal or sensitive information about another individual, we expect that you will advise that individual that you have collected their information, that you have passed it on to us, the purpose for which we will use it and the parties who we may disclose it to. In the case of sensitive information, you must obtain the individual’s consent to collect it and how you will use it.
If we pass on personal or sensitive information about an individual to you, then you and the person(s) you are authorised to disclose it to, must only use it for the purpose for which we disclose it to you and comply with the requirements of the National Privacy Principals regarding your collection, use, handling and storage of that information.
Privacy or any other Complaints or Disputes
We have an obligation to make QBE Insurance aware of any complaints or disputes as part of their general compliance procedures. As part of that process, we need to understand the nature of the compliant or dispute, so we can inform QBE Insurance. As complaints and disputes with ABAPL are extremely rare, we’re certain that we can quickly resolve directly. However, if you are not satisfied with the investigation undertaken by ABAPL, you can make a complaint directly with QBE Insurance via this link > https://www.qbe.com/au/about/governance/complaints/customer-relations or write to Customer Relations, QBE Insurance, Level 18, 388 George St Sydney NSW 2000
As a busy suburban solicitor, I am very familiar with the stress surrounding clients purchasing property. The professionalism demonstrated by Aussie Bonds Australia, on repeat occasions, has helped to remove a large amount of client stress in helping to secure their Contract of Sale within tight cooling-off periods.- Mitchell Reece & Associates, Jannali NSW
Thanks Aussie Bonds for assisting us to sort our 'off the plan' purchase. In comparison to others we approached, your guidance and support was amazing. Plus we benefited from your competitive pricing and fast turnaround when we were caught short.- Vic & Emily Cabaleri, Balmain
It is such a refreshing and pleasant experience to do business with a company that gives great customer service. My dealings with Aussie Bonds have been exceptional, efficient, professional and patient.- Sue Alexander, Licensed Real Estate Agent, Northern Beaches, Sydney
Aussie Bonds delivers on or often above expectations, which is remarkable to me. How do you create an environment & culture that aims for excellence and continually delivers beyond expectation. Your company is unmatched in the Deposit Bond space.- Erik Reurts, Blue Tongue Finance, Sydney
I've been in the development industry for decades. Our company shifted towards residential construction some 12 years ago. In all that time I've never come across a service provider that offers your firm's consistent level of service. Thank you.- Dr Nicholas Girdis, Girdis Group, Brisbane
I've been in the real estate and project marketing industry for many years and have dealt with many support organisations and nothing gets close to Aussie Bonds. Sure, big words, but you can't hide from the facts. Aussie Bonds has made my task a whole lot simpler. I'm not surprised to hear my clients & their friends keep going back to Aussie Bonds for more bonds.- Rodney Blackmore, Colliers, Sydney
I'd like to thank you sincerely for the excellent service you provided me with recently in obtaining a Deposit Bond which has secured for me a wonderful, and I'm sure a happy home for my future. As I was very anxious that I didn't miss buying the property I applied 'out of hours' and your quick response (even though you were lunching with friends!) was of invaluable assistance to me. So, to you and your excellent staff who helped me so professionally and efficiently, I'd like to say a BIG thank you!- Chris Graham
The Aussie Bonds team knows the meaning of a great customer experience. Combined with quick decisions, they really make obtaining a Deposit Bond easy. Aussie Bonds are our only choice for a Deposit Bond.- Peter Gomer, Mortgage Direct, Sydney